James McNeely
IT Service Manager | Cybersecurity Professional
Transforming 20+ years of IT service excellence into cutting-edge cybersecurity operations. Google Certified. Security Focused. Leadership Proven.
About Me
A Journey of Technical Excellence and Security Innovation
Transforming Experience into Expertise
With over two decades of hands-on IT service management experience, I've built and led high-performing technical support teams while maintaining exceptional customer satisfaction. My journey has taken me from managing complex network infrastructures to leading service operations that impact organizations across southern Louisiana.
Currently, I'm channeling my extensive expertise in incident management, network troubleshooting, and security-conscious operations into a focused career in cybersecurity. This transition reflects my commitment to continuous growth and my passion for protecting organizational assets in an increasingly complex threat landscape.
My unique combination of technical depth, leadership experience, and a security-first mindset enables me to approach every challenge with a comprehensive perspective. From managing over 100 networked devices to pursuing advanced security certifications, I bring both practical experience and theoretical knowledge to every role.
As a U.S. Air Force Reserve veteran with experience in aircraft electrical and environmental systems, I understand the critical importance of discipline, reliability, and maintaining secure operations in high-stakes environments.
Key Strengths
Security First
Implementing security best practices and vulnerability mitigation in service operations
Leadership Excellence
Building and mentoring high-performing technical teams for over two decades
Customer Focus
Delivering exceptional service quality with a proven track record of client satisfaction
Continuous Growth
Committed to professional development and staying current with industry trends
Core Capabilities
Comprehensive expertise spanning IT service management and cybersecurity
IT Service Management Excellence
Help desk leadership, ITIL best practices, SLA management, team training, and KPI-driven operations.
Technical Support Mastery
Remote and on-site support, hardware/software diagnostics, network troubleshooting, and customer-focused solutions.
Cybersecurity Operations
Incident response, threat detection, SIEM tools, vulnerability assessment, and security framework compliance.
Leadership & Team Development
Recruiting, training, and mentoring technicians; optimizing workflows; building high-performing service teams.
Ready to bring this comprehensive skill set to your team
Professional Journey
Two decades of technical excellence, leadership, and service
Service Manager
Leading daily service desk operations and managing technical support teams across southern Louisiana.
- ▹Lead daily service desk operations; manage technicians and support staff
- ▹Recruit, onboard, and train new technicians on technical and security protocols
- ▹Schedule and dispatch technicians across southern Louisiana
- ▹Configure network devices (copiers, printers, scanners) for clients
- ▹Resolve issues remotely and on-site using TeamViewer, LogMeIn
- ▹Compile KPIs: first-call resolution, MTTR, customer satisfaction
- ▹Handle escalations and maintain client relationships
- ▹Identify and mitigate security vulnerabilities on networked devices
- ▹Train staff on secure data handling and security awareness
Aircraft Electrical & Environmental Systems
Maintained critical aircraft electrical and environmental systems with a focus on reliability and safety.
- ▹Maintained aircraft electrical and environmental systems
- ▹Performed diagnostics and troubleshooting on complex technical systems
- ▹Ensured compliance with strict safety and security protocols
- ▹Developed discipline and attention to detail in high-stakes environment
- ▹Eligible for security clearance based on military service
Account Associate
Provided technical support for extensive network of copiers and printers, establishing foundation for service management career.
- ▹Technical support for 100+ networked copiers and printers
- ▹Logged service calls and ensured timely follow-up
- ▹Analyzed customer feedback to improve service processes
- ▹Trained end-users on equipment operation and best practices
- ▹Built strong foundation in network device management
Computer & Information Sciences
Studied computer and information sciences, building technical foundation.
- ▹Computer science coursework
- ▹Information technology fundamentals
- ▹Technical problem-solving skills
20+ years of proven technical leadership combined with cutting-edge certifications and a security-first mindset
Certifications & Credentials
Committed to continuous learning and professional development
Google IT Support Professional Certificate
Google via Coursera
2024
Comprehensive IT support training covering troubleshooting, customer service, networking, operating systems, system administration, and security.
Google Cybersecurity Professional Certificate
Google via Coursera
2024
Advanced cybersecurity training covering threat detection, incident response, SIEM tools, Python automation, and security frameworks (NIST, ISO 27001).
In Progress
CompTIA Security+
CompTIA
Expected 2026
Industry-standard certification covering security concepts, risk management, cryptography, and security architecture.
Continuous Professional Development
Actively pursuing additional certifications and staying current with the latest security frameworks, tools, and best practices. Committed to lifelong learning in the ever-evolving fields of IT service management and cybersecurity.
Technical Skills
Comprehensive technical expertise across IT service management and cybersecurity
IT Service Management
Cybersecurity
Networking
Remote Support
Operating Systems
Security Tools & Languages
Documentation & Reporting
Productivity & Collaboration
Constantly learning and expanding skills to stay ahead in the rapidly evolving tech landscape
Download Resume
Choose the resume that best matches your hiring needs
IT Service Manager Resume
Focus: Leadership & ITSM
Optimized for IT Service Manager, Help Desk Manager, and technical leadership positions.
Key Highlights
- ✓20+ years service management experience
- ✓Team leadership and training
- ✓ITIL and ITSM best practices
- ✓KPI-driven operations
- ✓Remote and on-site support excellence
Cybersecurity Analyst Resume
Focus: Security & SOC Operations
Tailored for Cybersecurity Analyst, SOC Analyst, and security operations roles.
Key Highlights
- ✓Google Cybersecurity certified
- ✓SIEM tools and incident response
- ✓Security frameworks (NIST, ISO 27001)
- ✓Threat detection and analysis
- ✓Python, SQL, and Linux fundamentals
Both Resumes Available for Your Review
Each resume is carefully tailored and ATS-optimized to highlight relevant experience for specific roles. Feel free to download both to see the full scope of my qualifications. For additional information or questions, please don't hesitate to reach out.
Get In Touch
Let's discuss how I can contribute to your team's success
Ready to Make an Impact
I'm actively seeking remote opportunities in IT Service Management and Cybersecurity. Whether you're looking for a seasoned service manager or a security-focused analyst, I'd love to connect and explore how my experience can benefit your organization.
🟢 Available for immediate remote opportunities